Welcome to Mahavir Dry Fruits. We are committed to providing premium quality products and a seamless shopping experience. This Pricing, Delivery, Return & Refund Policy outlines the terms governing pricing, order processing, delivery, returns, refunds, cancellations, and exchanges for products purchased through our website. By placing an order on our website, you agree to the terms set out in this Policy, along with our Terms & Conditions and Privacy Policy. 1. Pricing and Availability All prices displayed on the Mahavir Dry Fruits website are in Indian Rupees (INR) and are applicable at the time you place your order. Prices are subject to change without prior notice due to market conditions, supplier pricing, seasonal availability, fluctuations in raw material costs, government regulations, or other business considerations. However, once your order has been successfully placed and confirmed, the price charged will remain fixed and will not be affected by any subsequent price changes. From time to time, Mahavir Dry Fruits may offer promotional discounts, special offers, combo deals, or limited-time pricing on selected products. Such promotions are subject to their respective terms and conditions and may be modified or withdrawn at our sole discretion without prior notice. Unless otherwise stated, all product prices are inclusive of applicable Goods and Services Tax (GST). Shipping charges, if applicable, will be calculated and displayed separately during checkout before you complete your purchase. While we make every effort to ensure that the products displayed on our website are available for purchase, availability is subject to stock levels and may change without prior notice. If a product becomes unavailable after your order has been placed, we will notify you via email, SMS, or phone call. You may choose to: • Receive a full refund for the unavailable product; • Replace it with another product of equivalent value (subject to availability); or • Modify your order. Despite our best efforts, pricing errors may occasionally occur due to typographical mistakes, technical issues, or human error. In such cases, Mahavir Dry Fruits reserves the right to cancel any order placed at an incorrect price. If payment has already been received, the full amount paid for the affected order or product will be refunded using the original payment method. 2. Tentative Delivery Time At Mahavir Dry Fruits, we strive to process and dispatch all confirmed orders as quickly as possible. Most orders are processed and dispatched within 24 business hours of successful order confirmation and payment verification. Delivery timelines may vary depending on your delivery location, courier partner schedules, product availability, weather conditions, public holidays, and operational factors. The delivery timelines displayed on our website are only estimates and are provided for informational purposes. While we make every reasonable effort to deliver your order within the estimated timeframe, delivery dates cannot be guaranteed. Delays may occur due to circumstances beyond our reasonable control, including but not limited to: • Natural disasters • Heavy rainfall or floods • Transport disruptions • Government restrictions • Public holidays • Pandemics • Strikes • Acts of God • Force majeure events • Other unforeseen operational circumstances Mahavir Dry Fruits shall not be liable for any delay or failure in delivery arising from such circumstances. We recommend that you carefully inspect your package at the time of delivery. If you notice that: • the outer packaging has been tampered with; • the package is damaged; or • the product appears to be in unsatisfactory condition, please refuse to accept the delivery wherever possible and immediately contact our Customer Support Team. If you discover any issue after accepting delivery, including: • damaged products; • defective products; • expired products; or • incorrect products, you must notify us within twenty-four (24) hours of delivery by providing: • Order Number • Clear photographs of the product • Photographs of the packaging • Photographs of the shipping label • Brief description of the issue Your request will be reviewed by our Quality Assurance Team and resolved in accordance with this Return & Refund Policy. Mahavir Dry Fruits will make every reasonable effort to fulfill all confirmed orders accurately and within the estimated delivery period. However, we shall not be liable for delays or non-delivery caused by circumstances beyond our reasonable control. 3. Return Eligibility At Mahavir Dry Fruits, customer satisfaction is our priority. You may request a return only if the product delivered is: • Damaged during transit; • Defective; • Expired; or • Different from the product you ordered. To be eligible for a return, you must notify our Customer Support Team within twenty-four (24) hours of receiving your order by providing: • Your Order Number; • Clear photographs of the product; • Photographs of the original packaging and shipping label; and • A brief description of the issue. The product must be unused, unopened, and returned in its original packaging with all labels, seals, and the original invoice or proof of purchase intact. Returns will not be accepted for products that have been opened, used, partially consumed, or damaged due to improper handling, misuse, or improper storage after delivery. As most of our products are food items, dry fruits, nuts, snacks, sweets, and other consumable products, we do not accept returns for reasons including, but not limited to: • Change of mind; • Personal taste or preference; • Ordering the wrong product; or • Improper storage after delivery. Once your return request is received, our Quality Assurance Team will review the information provided and notify you whether your request has been approved or rejected. Approved returns will be processed in accordance with this Return & Refund Policy. 4. Non-Returnable Items For hygiene, food safety, and quality reasons, the following products are not eligible for return or exchange: • Products that have been opened, used, or partially consumed. • Perishable food items, including dry fruits, nuts, snacks, sweets, spices, chocolates, and other edible products, unless they are damaged, defective, expired, or incorrectly delivered. • Products returned without their original packaging, labels, seals, invoice, or proof of purchase. • Products damaged due to improper handling, storage, misuse, or negligence after delivery. • Products purchased during promotional offers, clearance sales, or special discounts, unless received in a damaged, defective, expired, or incorrect condition. • Items purchased in bulk quantities, unless they are damaged, defective, expired, or an incorrect product has been delivered. • Gift cards, promotional vouchers, or discount coupons (where applicable). • Return requests submitted after the specified reporting period. Our Return Policy is designed to make your shopping experience simple and hassle-free. We encourage customers to inspect all products at the time of delivery. If you receive a product that is damaged, defective, expired, incorrect, or otherwise unsatisfactory due to a quality issue, you may refuse delivery and return it to the delivery agent, wherever applicable. Upon successful verification, we will process the applicable refund, replacement, or exchange in accordance with this Policy. All return requests are subject to verification by our Quality Assurance Team. Mahavir Dry Fruits reserves the right to reject any return request that does not satisfy the conditions specified in this Policy. 5. Refund Process Once your returned product has been received and inspected by our Quality Assurance Team, we will notify you of the status of your refund request. If your return is approved, the refund will be processed to the original mode of payment used for placing the order. Refunds are generally initiated within five (5) to seven (7) business days after the returned product has been received, inspected, and approved. The time required for the amount to reflect in your account depends upon your bank, card issuer, UPI provider, or payment gateway. For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or UPI after verification. Customers may be required to provide valid bank account or UPI details to facilitate the refund. Where a product is found to be damaged, defective, expired, or incorrectly delivered, Mahavir Dry Fruits may, at its sole discretion, provide: • A replacement product; • A full or partial refund; or • Store credit. Shipping charges, if any, are non-refundable unless the return is the result of an error on our part, including the delivery of a damaged, defective, expired, or incorrect product. 6. Damaged or Defective Products We take utmost care in packaging and delivering our products to ensure they reach you in excellent condition. If you receive a product that is damaged, defective, expired, or different from what you ordered, please notify us within twenty-four (24) hours of delivery. To enable us to investigate the issue promptly, please provide: • Your Order Number; • Clear photographs of the product; • Photographs of the packaging; • Photographs of the shipping label; and • A brief description of the issue. Please retain the product and all original packaging materials until your claim has been reviewed and resolved. Our Customer Support Team may request additional information or require the product to be returned for inspection. If the claim is found to be genuine, Mahavir Dry Fruits will, at its sole discretion, provide: • A replacement product; • A refund; or • Store credit, at no additional cost to you. Claims submitted after the specified reporting period or without sufficient supporting evidence may not be eligible for replacement or refund. 7. Return Shipping If your return request is approved, our Customer Support Team will provide detailed instructions for returning the product. Where the return is due to a damaged, defective, expired, or incorrectly delivered product, Mahavir Dry Fruits will bear the return shipping charges or arrange for pickup, wherever such pickup service is available. If pickup service is unavailable, customers may be requested to ship the product to the address provided by our Customer Support Team. Any eligible shipping charges incurred by the customer may be reimbursed after verification, subject to prior approval. For any other approved return, the customer may be responsible for the return shipping charges unless otherwise agreed by Mahavir Dry Fruits. Customers are advised to pack the returned product securely in its original packaging to prevent damage during transit. Mahavir Dry Fruits shall not be responsible for products damaged or lost due to inadequate packaging or the use of an unauthorized courier service. Return shipments should only be made after receiving written confirmation and return instructions from our Customer Support Team. Unauthorized returns may be refused and will not be processed. 8. Cancellation Policy Orders may be cancelled only before they have been processed or dispatched for delivery. Once an order has been processed, packed, or handed over to our courier partner for shipment, it cannot be cancelled. To request a cancellation, please contact our Customer Support Team as soon as possible with your Order Number and registered contact details. We will make every reasonable effort to process your cancellation request if the order has not yet been dispatched. If your cancellation request is approved, any prepaid amount received will be refunded to the original payment method within five (5) to seven (7) business days. The time taken for the refunded amount to reflect in your account may vary depending on your bank or payment service provider. Mahavir Dry Fruits reserves the right to cancel any order at its sole discretion due to reasons including, but not limited to: • Product unavailability; • Pricing or typographical errors; • Payment authorization failure; • Suspected fraudulent or unauthorized transactions; • Incorrect customer information; • Government regulations; or • Circumstances beyond our reasonable control. In such cases, customers will be informed promptly, and any eligible payment received will be refunded in full. 9. Exchange Policy We offer exchanges only for products that are received in a damaged, defective, expired, or incorrect condition. To request an exchange, customers must notify our Customer Support Team within twenty-four (24) hours of delivery by providing: • Order Number; • Clear photographs of the product; • Photographs of the packaging and shipping label; and • A brief description of the issue. All exchange requests are subject to verification and approval by our Quality Assurance Team. The product must be unused, unopened, and returned in its original packaging with all labels, seals, and the original invoice or proof of purchase intact. Exchanges will not be accepted for products that have been opened, used, partially consumed, or damaged due to improper handling or storage after delivery. If the requested replacement product is unavailable, Mahavir Dry Fruits may, at its sole discretion, provide: • The same product (subject to availability); • An equivalent product of equal value; • Store credit; or • A refund, as deemed appropriate. Mahavir Dry Fruits reserves the right to reject any exchange request that does not meet the conditions specified in this Policy. 10. Limitation of Liability Mahavir Dry Fruits shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the purchase, use, inability to use, or misuse of any product purchased through our website. Our total liability, under any circumstances, shall not exceed the purchase price actually paid by the customer for the product giving rise to the claim. Customers are responsible for ensuring that the products purchased are suitable for their intended use and for following all storage, handling, and consumption instructions provided on the product packaging. Nothing contained in this Policy shall limit any rights available to consumers under applicable Indian laws. 11. Contact Us If you have any questions regarding this Pricing, Delivery, Return & Refund Policy or wish to request a return, refund, cancellation, or exchange, please contact our Customer Support Team. Mahavir Dry Fruits Customer Support Email: mahavirdryfruits.website@gmail.com Phone: +91 70215 69220 Support Hours: Monday to Saturday: 10:00 AM – 6:00 PM (IST) Our Customer Support Team will be happy to assist you and will make every effort to resolve your queries as quickly as possible. Policy Updates Mahavir Dry Fruits reserves the right to amend, modify, or update this Pricing, Delivery, Return & Refund Policy at any time without prior notice. Any changes shall become effective immediately upon publication on our website. Customers are encouraged to review this Policy periodically to stay informed of any updates. By placing an order through our website, you acknowledge that you have read, understood, and agreed to this Pricing, Delivery, Return & Refund Policy.
